Kathleen Iverson

As Associate Professor for the past 15 years in Training and Development I am routinely amazed and inspired by my students and colleagues. Their passion, creativity, commitment, and capacity to give is amazing. I have created this blog as a way to share new ideas and best practices in teaching and learning.

I am interested in developing insight by synthesizing what I discover with the ideas and thoughts of others; connecting concepts; finding relevancy; and then communicating that in a compelling way to create best practices in teaching and learning.

My Background

I teach graduate level courses in organization development, cultural diversity, research methodology, training foundations, consulting, and evaluation.  I hold a Ph.D. from Loyola University Chicago in Training and Organization Development with a minor in Quantitative Research Methods. In addition to my academic work, I have consulted to major corporations including Hotel Sofitel,  Marriott, Alliant, Chicago Convention and Tourism Bureau, and McDonald’s Corporation.



Iverson, K.M., (2004). “E Learning:  Interactive Strategies for Digital Delivery,” UPS, NJ:  Prentice-Hall.

Iverson, K.M. (2001). Managing Human Resources in the Hospitality Industry: An Experiential Approach.  New York : Prentice-Hall.

Iverson, K. M. (1989). Introduction to Hospitality Management. New York : Van Nostrand Reinhold.


Iverson, K.M. & Vukotich, G. (2009) OD 2.0:  Shifting from disruptive to innovative technology. OD Practitioner, 41, 1, 21-28.

Iverson, K.M. (May, 2008) They’re Just Not That Into It: Engaging the Disengaged LearnerPerformance Express

Iverson, K.M. (2008) Engaging the E Learner:  Interaction is not Education. E Learning Guild Practitioner, February 25 2008.

Iverson, K.M. Colky, D., & Cyboran, V. (2006). E-Learning Takes the Lead: An Empirical Investigation of Learner Differences in Online and Classroom Delivery, Performance Improvement Quarterly, 18, 4, 2-14.

Iverson, K.M. & Colky, D.  (2004) Scenario Based E Learning Design.  Performance Improvement, 43, 32-39.

O’Connor, N. Iverson, K.M. & Colky, D. (2003). Career Success in Training & Development: Is It What You Know or Who You Know? Performance Improvement Quarterly. 16, 4-18.

Iverson, K.M. (2002).  Envisioning the future of E Learning, E learning Magazine.

Iverson, K.M. (2000). Valuing diversity:  Using content analysis to assess diversity issues in the hospitality industry.  Cornell Hotel and Restaurant Quarterly.

Iverson, K.M. (2000). The paradox of the contented female manager: An empirical investigation of gender differences in pay expectation in the hospitality industry. International Journal of Hospitality Management, 19, 33-51.

Sparrowe, R.T. & Iverson, K.M. (1999). Cracks in the glass ceiling? An empirical study of gender differences in income in the hospitality industry. Journal of Hospitality & Tourism Research, 23, pp. 4-20.

Iverson, K.M. (1996). Assessing student interest in distance education. The Hospitality Research Journal 20, pp. 30-43.

Iverson, K.M. (Spring, 1995). Student empowerment: Revitalize hospitality education with total quality management processes.  Hospitality and Tourism Educator, 7, 56-58.

Iverson, K. M. (Spring, 1990) Bringing guest service into the classroom. Hospitality and Tourism Educator, 47-49.

2 Responses to About

  1. Anonymous says:

    Your profile is impressive. How do I get copies of some of the articles you have written? It seems that some of the links are outdated. I was particularly interested in “Their just not that into i: engaging the ….. Also, when time permits I would like to read all of the articles. Also, I still am not that connected to the social networking world so I am taking a chance when I hit post comment exactly where this message will end up so I’ll just sign it here.

    Darlene Sheppard

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