Adjust your expectations and rethink the rubric
Rubrics show great promise as both a way to communicate expectations and to assess performance. In just a few short years, rubrics have become an essential resource in the race to make higher education more accountable. Can it be long before this unpretentious tool, once confined to k-12 classrooms, finds its way to the workplace? How can we best employ rubrics in the assessment and evaluation of workplace learning and performance?
Two Types of Rubrics
In its simplest form, a rubric is a document that defines the expectations for an assignment by listing the criteria and describing levels of quality (Andrade 2000). The typical rubric is a single-page matrix containing three essential features: evaluation criteria, quality definitions, and a scoring strategy. There are two primary types of rubrics, analytic and holistic. The analytic rubric is used most frequently and lists performance outcomes in the left column with levels of performance listed in the column headings (See Figure 1). In analytic rubrics, each performance outcome is assessed individually while in the holistic rubric, all criteria are listed and applied simultaneously to identify an overall judgment about the work. Regardless of the type of rubric used, all rubrics must have a clear description of criteria for evaluation over a continuum of quality.
In a study of adult students in business courses, the response to rubrics was overwhelmingly positive. Rubrics helped students see the link between learning objectives and outcomes by articulating the expectations of assignments, leading to increased performance (Bolton, 2006). Schneider (2006) also found a positive response to rubrics in higher education, with a caveat. Although 88% of college students found rubrics useful when they received them at the time the assignment was given only 10% of students found rubrics useful when provided after the assignment was graded. When given ahead of time, rubrics help students to clarify the work targets, self-regulate their progress, and make grading transparent and fair, but when shared after the fact, they have little value.
Students are not the only parties that benefit from rubrics In their defining work, Herman, Aschbacher, and Winter (1992) indicated that a carefully constructed scoring rubric will:
- Help teachers define excellence and plan instruction that will help students achieve it;
- Communicate to students what constitutes excellence and how to evaluate their own work;
- Communicate goals and results to parents and others;
- Help teachers or other raters be accurate, unbiased, and consistent in scoring assignments and projects; and
- Document procedures used in making important judgments about student work.
So how do we take the rubric to work?
If rubrics support instructional design, link objectives to outcomes, enhance expectations, and increase performance, why are we not using them in workplace learning and performance? Perhaps it’s because they are viewed primarily as an academic tool, found mostly in the k-12 arena, or perhaps trainers, HR professionals, and adult learning experts don’t know how to create rubrics. In any case, it’s time for the rubric to continue its maturation process moving from grammar school to high school, college, and now graduation to the workplace.
Do you think rubrics have a place in the training evaluation? If so, how might the best be used? What are the barriers to the application of rubrics in workplace learning and assessment? How might we overcome them?