A large hotel chain made what seemed like a good business decision to improve failing customer service ratings throughout the organization. Corporate launched a company-wide training program to roll out a new customer service delivery model. They built a highly engaging e-learning program that incorporated all the latest knowledge from learning sciences and technology and shipped it to every property
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In a world without objectives, here’s how the conversations might sound in a learning and development department . . . “Unsure where to start. We did team building last year. Maybe a humor workshop for this year?” “Everyone’s buzzing about scenario-based eLearning. It seems our competition has embraced it, but how would it benefit us?” “Planning a robust training for
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By: Shanae Mitchell, MATD, Guest Author Introduction For many Millennials, people born between 1981 and 1996, staying at a company long-term is not on a list of career aspirations. In fact, almost half, or 49%, according to Forbes (Friedman, 2022), are looking to leave within two years. Gone are the days of company loyalty and being a ‘company person.’ These
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According to Great Business Schools, the Master of Arts in Training at Roosevelt is among the top 25 graduate programs in our field. This independent organization ranks business programs without solicitation from institutions. The MATD was the only program titled “Training and Development,” and the only one mapped to the ATD Competency Model. We are pleased that this external review
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When Roosevelt MATD alumna Sandra Harrison was growing up on the west side of Chicago, higher education wasn’t her primary focus, she said. As a young mother, she further put her own educational aspirations on hold. But once her children were older, Sandra started an undergraduate program in business administration and nonprofit services. At the time, she was working as
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When ASTD (now ATD) rolled out its first competency model back in 2004, it gave the profession of training a unified, research-based guide to the skills and knowledge required in our field. The nine Areas of Expertise in the Model guided our MATD curriculum and ensured that we were teaching our students the “right stuff” needed for success in their
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We remapped our curriculum to the current ATD capability model to ensure that our students develop essential skills required for success in the industry. The Rationale for Curriculum Revision This revision will realign our curriculum with the current Association for Talent Development (ATD; formerly ASTD) Competency Model. The ATD Competency Model is the standard for professional skill identification and certification
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Suppose you are delivering a training session (either virtual or face-to-face) and at the end of the session, a participant says, “I think I’d like to have a job like yours one day. It looks interesting. How can I learn more about the field? What should I do to prepare for a career in this field?” As you formulate an
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We often think of training as solely a learning endeavor, but educational events can also serve as opportunities to build new relationships. Whether delivered online or in the classroom, learning experiences–when designed with an eye on socialization–bring people together in ways that typical networking or social events cannot. Learners and instructors have a shared frame of reference (the course content)
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Last week, in the post, “Measuring Intangible Benefits,” you were introduced to strategies to locate tests that allow you to quantify the intangible outcomes of training by using the Mental Measurements Yearbook. As you will find, the “Yearbook” reviews commercially available tests, but there are many other tests in published research studies. The best database available to locate tests is PsychTests,
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